The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

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At PetsFurn, we want you and your pet to love our products! If you’re not satisfied, here’s how we can help:

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Returns

• You can return items within 7 days of delivery if they are unused, in original packaging, and in resellable condition.

• Custom-made or personalized items cannot be returned.

• To start a return, email us at hello@petsfurn.com with your order details.

• Return shipping costs are the customer’s responsibility unless the item is defective or damaged.

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Refunds

• Once we receive and inspect the returned item, we’ll notify you about approval.

• Approved refunds will be processed within 15 business days to your original payment method.

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Damaged or Defective Items

• If your product arrives damaged or defective, email us within 48 hours with photos.

• We’ll replace it or issue a full refund at no extra cost.

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Exchanges

• Exchanges are available for defective or incorrect items. Contact us, and we’ll arrange a replacement.