Shipping & Delivery

1. Shipping & Delivery

We offer shipping across India.
Orders are delivered within 10-15 business days from the date of placing the order.
Delivery times may vary based on location and courier service.
You will receive a tracking number once your order has been shipped.

2. Shipping Charges

We are pleased to offer free shipping on all orders within India.

3. Returns & Exchanges

We accept returns within 7 days of delivery. Items must be unused, in original packaging, and with proof of purchase.
To initiate a return, contact us at hello@petsfurn.com
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds will be processed within 5 days of receiving the returned item.
Exchanges are available for defective or damaged products.

4. Cancellations

Once an order is placed, it cannot be canceled as each piece of furniture is custom-made. Production begins shortly after order confirmation to ensure a personalized product for your pet. We appreciate your understanding and support in creating a unique, handcrafted item.

5. Damaged or Defective Items

We strive to provide high-quality products that meet your expectations. In the unlikely event that you receive a damaged or defective item, please reach out to our customer support team at hello@petsfurn.com within 48 hours of receiving your order. We will gladly assist you in finding a resolution, whether it involves a repair, replacement, or store credit.

6. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: hello@petsfurn.com
Phone: +91 9444072590
Address: 74e, West Lane 9, Electronic City Phase 1, Bangalore 560100